Refund Policy

There are various circumstances that can affect the delivery process, sometimes resulting in delays beyond our control. If your order is returned to us, we will either issue a refund or take the necessary steps to resend your package. Before processing a refund or replacement, we will assess the following:

  • The current status of the package (e.g., if it is returning to us).
  • Any unpaid customs charges, fees, or other obligations.
  • The shipping address provided during the order placement.

If the fault lies with Keep Home IP LLC, we will promptly issue a replacement shipment. If incorrect address details were provided by the customer, reshipment costs will be their responsibility. We reserve the right to issue a full refund for your order.

Returns

You may return your purchase within 30 days of the original purchase date to test the network and devices. If you are not fully satisfied with the setup for any reason, you can return it. To be eligible for a refund, please provide the receipt or proof of purchase in its original condition. We offer free returns for all VPN packages to ensure risk-free shopping. To initiate a return, simply contact us at [email protected]. Upon receiving your request, we will promptly provide a return label to facilitate an easy and hassle-free return process.

Damaged Orders

If your order arrives damaged, please email us immediately at [email protected] with your order number and a photo of the item’s condition. While we handle these issues case by case, we strive to reach a satisfactory resolution promptly.

Address for Returns

For any returns, please reach us at [email protected].

Contact Us

For further inquiries, please reach out to us at [email protected].

Damages and Issues

Upon receiving your order, please inspect it and notify us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue promptly and ensure it is corrected.

Exchanges

For faster service, return the item you have, and once the return is accepted, place a new order for the desired item.

Refunds

We will notify you upon receiving and inspecting your return, confirming if the refund is approved. Approved refunds will be processed automatically to your original payment method within 10 business days. Please note that your bank or credit card company may require additional processing time.

If more than 15 business days have passed since your return was approved, please contact us at [email protected].